Privacy Policy

Last updated: 4 September 2026

This Privacy Policy explains how Steed Art, trading as MetaliQ Art (“MetaliQ Art,” “we,” “us,” or “our”), collects, uses, stores, and shares personal information when you visit https://metaliq.art, purchase a product, submit a custom-design request, or otherwise communicate with us.

Steed Art is responsible for the personal information described in this policy. Our online store is hosted by Shopify.

1. Information We Collect

Depending on how you interact with us, we may collect the following information.

Contact Information

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address
• City and postal information

Order Information

• Products ordered
• Selected dimensions and finishes
• Customization requirements
• Order value and payment status
• Shipping and tracking details
• Return, replacement, and refund information
• Communications relating to your order

Custom-Design Information

When you request bespoke artwork, we may collect:

• Project descriptions
• Measurements and installation requirements
• Reference images or documents
• Names, text, logos, artwork, or other materials submitted by you
• Design feedback and approvals
• Approved quotations and production instructions

Please do not submit payment credentials, identity documents, or other unnecessary sensitive information through our forms.

Payment Information

Payments are processed by Shopify and the payment providers displayed during checkout.

We may receive transaction details such as the payment method, payment status, amount, transaction reference, and limited billing information. We do not receive or store complete card numbers, security codes, bank passwords, or other sensitive payment credentials.

Website and Device Information

We and our service providers may automatically collect:

• IP address
• Browser and device type
• Operating system
• Pages viewed
• Referring website
• Date and time of visits
• Website interactions
• Cookie and device identifiers
• Approximate location derived from an IP address

Communications and Marketing Information

We may collect enquiries, reviews, feedback, WhatsApp messages, emails, marketing preferences, and information about interactions with our communications.

2. How We Use Personal Information

We may use personal information to:

• Operate and maintain our online store
• Process and confirm orders
• Process or verify payments
• Manufacture and customize artwork
• Prepare quotations and design proofs
• Obtain customer approval before production
• Package, dispatch, and deliver orders
• Send order, payment, production, and delivery updates
• Provide customer service
• Handle cancellations, claims, replacements, and refunds
• Prevent fraud, misuse, and security incidents
• Troubleshoot and improve the website
• Measure website and marketing performance
• Send marketing communications where permitted
• Maintain accounting, tax, transaction, and business records
• Comply with legal, regulatory, and contractual obligations
• Establish, exercise, or defend legal claims

3. How We Share Personal Information

We may share personal information with service providers where reasonably necessary to operate our business.

These providers may include:

• Shopify, which hosts and operates our online store and checkout
• Payment providers, including Rapid Gateway if and when activated
• Banks and payment-processing partners
• Courier and logistics companies
• Form and file-upload providers, including Hulk Contact Form Builder if activated
• Website hosting and technology providers
• Email, SMS, and communication providers
• Analytics and advertising providers
• Fraud-prevention and security providers
• Accountants, legal advisers, and other professional advisers
• Government, regulatory, judicial, or law-enforcement authorities where legally required

Service providers may process information under their own privacy policies and contractual obligations. Shopify provides additional information about its handling of consumer data in its Consumer Privacy Policy.

We do not sell personal information for money.

4. Custom-Design Files

Files and references submitted for custom artwork are used to evaluate the request, prepare a quotation or design proof, manufacture the approved product, communicate with the customer, and retain appropriate order records.

Access is limited to Steed Art personnel and service providers who require the information for these purposes.

You are responsible for ensuring that you have permission to provide any photograph, logo, artwork, name, character, or other third-party material submitted to us.

5. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to:

• Operate essential store and checkout functions
• Remember preferences
• Maintain cart contents
• Prevent fraud and improve security
• Understand website traffic and performance
• Measure advertising effectiveness
• Provide relevant marketing where permitted

The cookies used may change depending on the Shopify features, applications, analytics services, and payment methods enabled on the store.

You can control cookies through your browser and, where available, the website’s privacy controls. Blocking essential cookies may prevent parts of the store or checkout from functioning correctly.

6. Marketing Communications

Where permitted, we may send information about products, custom-design services, promotions, and store updates.

You can unsubscribe using the link in a marketing email or by contacting us. Unsubscribing from marketing will not prevent transactional communications about orders, payments, production, delivery, or customer-support requests.

7. Legal Grounds and Consent

Depending on the applicable law and circumstances, we process personal information:

• To perform or prepare to perform a contract with you
• With your consent
• To comply with legal obligations
• To protect our legitimate business, security, and fraud-prevention interests
• To establish, exercise, or defend legal claims

Where processing depends on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing already carried out lawfully.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

• Order fulfilment and customer support
• Production and warranty records
• Accounting and tax requirements
• Fraud prevention and security
• Dispute resolution
• Legal and regulatory obligations

Custom-design files that are no longer reasonably required may be deleted or anonymized, subject to legitimate recordkeeping and legal requirements.

9. Data Security

We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, disclosure, loss, alteration, or misuse.

However, no website, electronic communication, or storage system can be guaranteed completely secure. Customers should not send passwords, complete payment credentials, or unnecessary sensitive information through email, WhatsApp, or ordinary contact forms.

10. International Processing

Shopify and other service providers may process personal information outside Pakistan or outside the country where you live.

Where required, the responsible service provider may use contractual or legal safeguards for international data transfers. The laws in another country may differ from those in your location.

11. Your Rights and Choices

Depending on applicable law, you may be entitled to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing relies on consent
• Object to or request restriction of certain processing
• Request a copy of certain information
• Opt out of marketing communications
• Submit a complaint to an appropriate authority

These rights may be subject to legal exceptions and recordkeeping requirements.

To submit a request, contact us using the information below. We may ask for reasonable information to verify your identity before responding.

12. Children’s Privacy

Our website and products are not directed specifically at children. We do not knowingly collect personal information directly from children who cannot legally provide valid consent.

If you believe a child has provided personal information without appropriate authorization, contact us so we can review and, where appropriate, delete it.

13. Third-Party Websites

Our website may contain links to social networks, payment providers, courier services, or other third-party websites.

We do not control these services and are not responsible for their content, security, or privacy practices. Review the relevant third party’s privacy policy before providing information.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, website, service providers, or legal obligations.

The revised policy will be published on this page with an updated effective date. Material changes may also be communicated through the website or available contact details where appropriate.

15. Contact Us

For privacy questions, requests, or complaints, contact:

Steed Art, trading as MetaliQ Art
Plot No 635, Gali No 15, Sector-F, Punjab Road, Manzoor Colony, Karachi, Sindh, Pakistan
Email: hello@metaliq.art
Phone: 0317 2920243