Refund policy

Last updated: 9 September 2026

MetaliQ Art is operated by Steed Art, Karachi, Pakistan.

CANCELLATIONS

Orders may be cancelled within 24 hours of being placed. To request cancellation, contact us with your order number. A cancellation is accepted only after MetaliQ Art confirms it.

After 24 hours, cancellation is not guaranteed because material allocation, design preparation, cutting, finishing, packaging, or dispatch may already have begun.

RETURNS

Eligible catalog products may be returned within 7 calendar days after delivery. If the final day falls on a weekend or public holiday, the return-request deadline extends to the next business day.

Before returning anything, contact MetaliQ Art and wait for return authorization and instructions. Unauthorized returns may be refused.

A change-of-mind return is eligible only when the product:

- Is a standard catalog product
- Has not been personalized or custom-sized
- Is unused, uninstalled, and undamaged
- Is in its original condition
- Includes all supplied components and accessories
- Is securely packaged
- Is accompanied by proof of purchase

CUSTOM AND NON-RETURNABLE PRODUCTS

Custom-designed, personalized, bespoke, custom-sized, and customer-measurement products cannot be returned for a change of mind.

This restriction does not prevent a customer from making a valid claim if such a product arrives damaged, defective, incorrect, incomplete, or materially different from the approved design or confirmed specification.

DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS

Report visible damage, defects, missing components, or incorrect products within 3 calendar days of delivery.

Include your order number and, where reasonably available:

- A photograph of the complete product
- Close-up photographs of the affected area
- Photographs of the outer and inner packaging
- A photograph of the courier label

Keep the product and packaging until the claim has been reviewed. An unboxing video may assist our review but is not the sole mandatory evidence.

Depending on the circumstances, an approved claim may result in repair, replacement, replacement of an affected component, partial refund, or full refund.

RETURN SHIPPING

For an approved change-of-mind return, the customer is responsible for return shipping and safe packaging. Original delivery charges are not refundable for a change-of-mind return.

Where a return is required because of an approved manufacturing defect, transit damage, incorrect product, missing component, or error by MetaliQ Art, we will arrange or reimburse reasonable return shipping costs.

REFUNDS

Approved refunds will generally be initiated within 7 business days after the returned product or claim has been inspected and approved.

Where possible, prepaid orders will be refunded through the original payment method. Cash on Delivery refunds may be issued through an agreed bank transfer, mobile-wallet transfer, or another mutually agreed method. Banks and payment providers may take additional time to credit the funds.

EXCHANGES

We do not offer automatic change-of-mind exchanges. An eligible product should be returned under this policy, after which a separate order may be placed.

CONTACT

Steed Art, trading as MetaliQ Art
Plot No 635, Gali No 15, Sector-F, Punjab Road, Manzoor Colony, Karachi, Sindh, Pakistan
Email: hello@metaliq.art
Phone: 0317 2920243