Return and Refund Policy

Last updated: 4 September 2026

MetaliQ Art is operated by Steed Art. This policy explains our cancellation, return, replacement, and refund procedures.

Order Cancellations

Orders may be cancelled within 15 minutes of being placed.

To request cancellation, contact us immediately and provide your order number. A cancellation request is not confirmed until you receive written confirmation from MetaliQ Art.

After the 15-minute cancellation period, production may begin. Because our artwork is produced to order, we cannot guarantee cancellation once materials have been allocated, cutting has started, a custom design has been approved, or finishing is underway.

If we approve a cancellation after payment has been collected, the payment will be refunded through the original payment method.

14-Day Return Period

Eligible products may be returned within 14 calendar days of delivery.

To qualify for a return, the product must:

• Be a standard, non-personalized catalog product
• Be unused and uninstalled
• Be in its original condition
• Include all components and accessories
• Be returned in its original protective packaging
• Be accompanied by proof of purchase

You must contact us before returning a product. Products returned without authorization may not be accepted.

Products That Cannot Be Returned

The following products are not eligible for change-of-mind returns:

• Bespoke or custom-designed artwork
• Personalized products
• Custom-sized products
• Products manufactured using customer-provided measurements
• Products modified after delivery
• Products that have been installed, used, or damaged after delivery
• Products returned without their original packaging or components
• Clearance or final-sale products where clearly identified before purchase

These exclusions do not apply when a product is defective, damaged during delivery, incorrect, or materially different from the approved order.

Return Request Process

To request a return:

1. Contact us within 14 calendar days of delivery.
2. Provide your order number and reason for the return.
3. Include photographs showing the product and its condition.
4. Wait for return authorization and shipping instructions.
5. Package the product securely using its original protective packaging.
6. Dispatch it using a trackable delivery service.

Do not send a product back before receiving return instructions.

Return Shipping Costs

For an approved change-of-mind return, the customer is responsible for return shipping charges and safe return packaging.

If the product is confirmed to be damaged, defective, incorrect, or materially different from the order, MetaliQ Art will arrange or reimburse reasonable return shipping costs.

Original delivery charges are not refundable for change-of-mind returns. They may be refunded where the return results from an error by MetaliQ Art or where required by applicable law.

Inspection of Returned Products

Returned products will be inspected after they are received.

A refund may be reduced or refused if the product:

• Has been installed or used
• Is damaged because of improper handling or packaging
• Is incomplete
• Is not in its original condition
• Does not meet the eligibility requirements in this policy

We will notify you after completing the inspection.

Damaged, Defective, or Incorrect Orders

Inspect the artwork and packaging immediately after delivery.

Damage, manufacturing defects, missing components, or an incorrect item must be reported within three calendar days of delivery.

Your claim should include:

• Your order number
• A clear explanation of the problem
• Photographs of the complete artwork
• Close-up photographs of the damage or defect
• Photographs of the outer and inner packaging
• A photograph of the courier label

Keep the product and all packaging until we complete our review.

If the claim is approved, we may provide a repair, replacement, or refund depending on the nature of the issue.

Custom and Bespoke Orders

Before accepting payment for bespoke work, we will confirm the design proof, dimensions, finish, price, payment schedule, and estimated timeline.

Once you approve the design or production begins:

• The order cannot be returned or cancelled for a change of mind.
• Any paid advance becomes non-refundable.
• Further changes may require additional payment.
• Changes may affect the production and delivery timeline.

If custom artwork arrives damaged, defective, incorrect, or materially different from the approved design, report it within three calendar days of delivery.

Incorrect Measurements

Customers are responsible for checking dimensions and providing accurate measurements before ordering.

Custom-sized products cannot be returned because the customer supplied incorrect measurements or selected an unsuitable size. Contact us before ordering if you need assistance choosing dimensions.

Refunds

Once a refund is approved:

• Online payments will be returned to the original payment method.
• Cash on Delivery refunds will be issued using a mutually agreed method.
• Refunds will generally be initiated within 10 working days after approval.
• Banks and payment providers may require additional processing time.
• Shipping charges will only be refunded where stated in this policy or required by law.

If more than 15 working days have passed since we confirmed that a refund was issued, contact us.

Exchanges

We do not offer automatic exchanges.

If you want a different eligible catalog product, request a return under this policy and place a separate order after the return is approved. Replacements for damaged, defective, or incorrect products are handled as part of the claims process.

Refund Abuse

We may decline a request involving suspected fraud, altered evidence, deliberate product damage, repeated policy abuse, or a product that does not match the item originally supplied.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded.

Contact Us

To request a cancellation, return, replacement, or refund, contact:

Steed Art, trading as MetaliQ Art
Plot No 635, Gali No 15, Sector-F, Punjab Road, Manzoor Colony, Karachi, Sindh, Pakistan
Email: hello@metaliq.art
Phone: 0317 2920243