Shipping policy
Last updated: 9 September 2026
MetaliQ Art delivers made-to-order metal artwork throughout Pakistan.
DELIVERY COVERAGE
Standard checkout and delivery are currently available within Pakistan. We do not currently provide standard international checkout or international delivery. International customers may contact us to ask whether a special arrangement is possible.
DELIVERY ESTIMATES
For standard catalog products:
- Karachi: approximately 2 to 3 working days
- Rest of Pakistan: approximately 5 to 7 working days
These estimates begin after order confirmation. For prepaid orders, payment must also be successfully confirmed before processing begins.
The estimates include normal made-to-order production, finishing, quality checking, packaging, dispatch, and courier delivery. Working days exclude Sundays and public holidays in Pakistan.
Custom, personalized, oversized, complex, and bespoke artwork may require additional time. The custom timeline will be confirmed separately before production.
Delivery dates are estimates and not guaranteed deadlines.
FREE DELIVERY AND SHIPPING CHARGES
Orders above PKR 9,999 qualify for free standard delivery within Pakistan.
For orders below PKR 9,999, any applicable shipping charge will be displayed before the order is completed.
Custom quotations may include a separately agreed delivery charge where special handling, dimensions, destination, or delivery arrangements are required. This will be disclosed before the custom order is confirmed.
ORDER CONFIRMATION
An order is confirmed after MetaliQ Art has received the required information and accepted it for processing.
Cash on Delivery orders may be verified by telephone, WhatsApp, SMS, or email before production. Prepaid orders may not enter production until payment is confirmed.
Custom orders may also require final measurements, design approval, and any agreed payment or advance.
DELAYS
Delays may occur because of public holidays, severe weather, security restrictions, courier delays, transport disruption, remote locations, incorrect customer information, failed delivery attempts, recipient unavailability, or circumstances outside our reasonable control.
Where we become aware of a significant delay, we will make reasonable efforts to provide an updated status.
DELIVERY INFORMATION
Customers must provide an accurate name, telephone number, complete address, city, area, postal information where required, and recipient details.
Contact us promptly if information needs correction. We cannot guarantee that an address can be changed after dispatch.
Additional courier or redelivery charges may apply following an incorrect address, unreachable recipient, repeated failed attempts, or refused delivery.
TRACKING
Where tracking is available, dispatch or tracking information may be provided through Shopify notifications, email, SMS, WhatsApp, or another available method.
OPEN PARCELS
Do not assume open-parcel inspection is available. This depends on the courier and delivery service. Unless MetaliQ Art expressly confirms open-parcel availability for an order, it should be treated as a standard sealed delivery.
DAMAGED OR MISSING ORDERS
Inspect the product and packaging promptly after delivery. Report damage, defects, missing components, or incorrect products within 3 calendar days of delivery. Keep all packaging while the claim is reviewed.
If tracking marks an order as delivered but it has not been received, contact us promptly so that we can review the available information and raise the matter with the courier where appropriate.
CONTACT
Steed Art, trading as MetaliQ Art
Plot No 635, Gali No 15, Sector-F, Punjab Road, Manzoor Colony, Karachi, Sindh, Pakistan
Email: hello@metaliq.art
Phone: 0317 2920243