Terms of Service

Last updated: 4 September 2026

These Terms of Service govern your use of the MetaliQ Art website and your purchase of products or services from us.

MetaliQ Art is an online metal-art store operated by Steed Art. By visiting our website, submitting a custom-design request, or placing an order, you agree to these Terms of Service and our related policies.

1. Store Information

Legal entity: Steed Art
Trading brand: MetaliQ Art
Website: https://metaliq.art

We design, manufacture, and sell made-to-order CNC-cut metal artwork, including catalog products, custom-sized products, and bespoke designs.

2. Eligibility

You must be legally capable of entering into a binding agreement to place an order.

You agree not to misuse the website, interfere with its security or operation, attempt unauthorized access, submit malicious code, or use our services for unlawful purposes.

3. Product Information

We make reasonable efforts to display product descriptions, dimensions, finishes, prices, and images accurately.

However:

• Product images may not represent the artwork at its exact physical scale.
• Screen settings and lighting may affect how colors and finishes appear.
• Minor variations may occur because of the characteristics of metal and the manufacturing and finishing processes.
• Room mockups are intended to demonstrate appearance and placement.

Customers must check the listed measurements and suitability of the product before placing an order.

4. Made-to-Order Products

MetaliQ Art products are generally manufactured after an order is confirmed.

Production begins after we have received:

• The required order information
• Any necessary payment
• Final dimensions and finish selections
• Design approval where applicable

Because products are made to order, cancellation and return restrictions apply as described in our Refund Policy.

5. Prices

All storefront prices are displayed in Pakistani Rupees (PKR) unless stated otherwise.

Catalog custom-size prices are calculated by area using the dimensions entered. Bespoke designs are priced through an individual quotation.

The final amount may include:

• Product price
• Custom sizing or design charges
• Shipping charges
• Any other charges disclosed before order confirmation

We may change prices without notice. Price changes do not affect orders that have already been accepted, except where there is an obvious pricing or technical error.

6. Orders and Acceptance

Submitting an order is an offer to purchase from us. An automated order confirmation acknowledges that we received your request but does not necessarily mean that the order has been accepted.

We may decline or cancel an order before production begins because of:

• Product or material availability
• Pricing or listing errors
• Incomplete customer information
• Delivery limitations
• Suspected fraud or misuse
• Inability to manufacture the requested design safely or legally

If we cancel an order after receiving an online payment, the approved amount will be returned through the original payment method.

7. Payment

Customers must use a payment method available through Shopify checkout or an authorized payment request issued by Steed Art.

Cash on Delivery may be available for eligible orders and locations.

When online payments are enabled:

• Payments will be processed through the payment provider shown at checkout.
• Sensitive card or account credentials will be handled by the payment provider and will not be stored by MetaliQ Art.
• An unsuccessful or incomplete payment will not be treated as a paid order.
• Production will only begin after the required payment and approvals are confirmed.

Custom projects may require an advance payment and a final balance according to the approved quotation.

8. Custom Designs

For custom or bespoke orders, customers must provide accurate:

• Measurements
• Names and spellings
• Design instructions
• Reference images
• Finish selections
• Delivery information

We may provide a design proof for approval. The proof confirms composition and content but may not reproduce the exact appearance of the physical finish.

After a design has been approved:

• Further changes may require additional payment.
• The production and delivery timeline may change.
• Cancellation may no longer be possible.
• Any paid advance may become non-refundable.

The applicable price, payment schedule, and timeline will be confirmed before payment.

9. Customer-Provided Content

You confirm that you have the legal right to submit and authorize us to use any photograph, artwork, logo, character, name, text, or other material provided for a custom design.

You must not submit material that infringes intellectual-property, privacy, publicity, or other legal rights.

We may reject requests that we reasonably believe are unlawful, infringing, harmful, offensive, or unsuitable for production.

You grant us a limited right to use submitted materials only as necessary to evaluate, design, manufacture, and maintain records of your order.

10. Intellectual Property

The MetaliQ Art website, branding, original designs, photographs, graphics, text, and other content are owned by or licensed to Steed Art.

Purchasing a physical product does not transfer copyright or other intellectual-property rights in the design.

You may not reproduce, manufacture, distribute, resell, or commercially exploit our designs or website content without written permission.

11. Shipping and Delivery

We deliver throughout Pakistan.

Estimated arrival times for catalog products are:

• Karachi: 4–7 working days
• Rest of Pakistan: 10–12 working days

These estimates begin after order and payment confirmation and include normal production and courier time.

Custom-order timelines are confirmed in writing before payment. Delivery estimates are not guarantees and may be affected by public holidays, weather, courier operations, security conditions, remote locations, or other circumstances outside our reasonable control.

Shipping charges are displayed at checkout or included in the approved custom quotation.

12. Delivery Information

Customers are responsible for providing a complete delivery address, accessible location, correct telephone number, and accurate recipient information.

Contact us immediately if any information needs to be corrected. Address changes may not be possible after dispatch.

Additional shipping charges resulting from an incorrect address, refused delivery, or repeated failed delivery attempts may be payable before redelivery.

13. Installation and Care

Customers are responsible for confirming that:

• The wall is suitable for the artwork.
• Appropriate mounting hardware is used.
• The installation method supports the product’s size and weight.
• Installation is completed safely.

Use a qualified installer when necessary.

We are not responsible for damage caused by unsuitable fixtures, unsafe walls, incorrect installation, misuse, neglect, unauthorized modification, or failure to follow care instructions, except where liability cannot legally be excluded.

14. Cancellations, Returns, and Refunds

Cancellations, damage claims, replacements, returns, and refunds are governed by our Refund Policy.

Damage, defects, missing components, or incorrect products must be reported within three calendar days of delivery, together with the required photographs and order information.

15. Third-Party Services

Our website may use services provided by Shopify, payment providers, couriers, form applications, analytics providers, and other third parties.

We do not control these third-party services. Their services may be governed by their own terms and privacy policies.

16. Website Availability

We do not guarantee that the website will always be uninterrupted, secure, or error-free. We may modify, suspend, or discontinue parts of the website when reasonably necessary.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded.

To the fullest extent permitted by law, Steed Art will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or our products.

Where liability can lawfully be limited, our total liability relating to an order will not exceed the amount paid for that order.

18. Indemnification

To the extent permitted by law, you agree to be responsible for losses, liabilities, or claims resulting from:

• Your unlawful misuse of the website
• Your breach of these Terms
• Inaccurate information supplied by you
• Submitted content that infringes another party’s rights

19. Governing Law

These Terms are governed by the laws of Pakistan without limiting any mandatory consumer rights.

Before starting formal proceedings, please contact us so we can attempt to resolve the matter directly.

Subject to applicable law, the courts of Karachi, Sindh, Pakistan will have jurisdiction over unresolved disputes.

20. Changes to These Terms

We may update these Terms by publishing a revised version on this website.

Changes apply from the displayed effective date and do not retroactively alter an accepted order unless required by law or agreed with the customer.

21. Contact Information

Questions about these Terms can be directed to:

Steed Art, trading as MetaliQ Art
Plot No 635, Gali No 15, Sector-F, Punjab Road, Manzoor Colony, Karachi, Sindh, Pakistan
Email: hello@metaliq.art
Phone: 0317 2920243